Frequently Asked Questions

Have a question? We've got answers! If you don't find what you're looking for, feel free to contact us.

🛒 Orders

How do I place an order?

Simply browse our store, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details, and you're done!

Can I modify or cancel my order after placing it?

We process orders quickly, so please contact us as soon as possible if you need to make changes. Once an order has been shipped, we are unable to modify or cancel it.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can also visit our Track Order page anytime.

Do you offer gift wrapping or gift messages?

At this time, we do not offer gift wrapping. However, you can add a personal note in the order notes field at checkout.

🚚 Shipping

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $50. Orders under $50 may be subject to a shipping fee calculated at checkout.

How long does shipping take?

Standard shipping typically takes 5–10 business days. Expedited options may be available at checkout depending on your location.

Do you ship internationally?

Currently, we ship within the United States. We are working on expanding to international shipping in the future — stay tuned!

What if my package is lost or damaged?

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date and we'll make it right.

🔄 Returns & Refunds

What is your return policy?

We offer a 30-day hassle-free return policy. If you're not satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. Items must be unused and in their original packaging.

How do I start a return?

Visit our Return Policy page for full instructions, or contact us and we'll guide you through the process.

When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 5–7 business days back to your original payment method.

Are there any items that cannot be returned?

For hygiene and safety reasons, opened personal care products and digital goods cannot be returned. All other items are eligible for return within 30 days.

💳 Payments

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay.

Is my payment information secure?

Absolutely. Our store uses SSL encryption and industry-standard security protocols to ensure your payment information is always safe and protected.

Do you offer installment payments?

We may offer buy-now-pay-later options through Shop Pay Installments at checkout, depending on your eligibility.

📦 Products

Are your products authentic?

Yes! All products sold on BuySaavy are 100% authentic and sourced from reputable suppliers. We stand behind the quality of every item we sell.

How do I know if a product is in stock?

Product availability is shown on each product page. If an item is out of stock, it will be indicated on the listing.

📬 Still Have Questions?

We're here to help! Reach out to our team and we'll get back to you as soon as possible.